Definitions and interpretation
Collectively all information that you submit to Laura Snijder via the Website. This definitions incorporates, where applicable, the definitions provided in the Data Protection Laws;
A small text file placed on your computer by this Website when you visit certain parts of the Website and/or when you use certain features of the Website. Details of the cookies used by this Website are set out in the Cookies section.
Data Protection Laws
The General Data Protection Regulation (EU) 2016/679.
"Laura Snijder," "we" or "us"
Laura Isabel Snijder Ruan, an England-based freelance translator of English to Spanish and vice versa, also known as Laura Snijder and hereinafter referred to as Laura Snijder.
UK and EU Cookie Law
The Privacy and Electronic Communications (EC Directive) Regulations 2003 as amended by the Privacy and Electronic Communications (EC Directive) (Amendment) Regulations 2011;
"User" or "you"
Any third party that accesses the Website and is not either
(i) employed by Laura Snijder and acting in the course of their employment or
(ii) engaged as a consultant or otherwise providing services to Laura Snijder and accessing the Website in connection with the provision of such services;
- the singular includes the plural and vice versa;
- a reference to a person includes firms firms, companies, government entities, trusts and partnerships;
- “including” is understood to mean “including without limitation”;
- reference to any statutory provision includes any modification or amendment of it;
For purposes of the applicable Data Protection Laws, Laura Snijder is the “data controller.” This means that Laura Snijder determines the purposes for which, and the manner in which, your Data is processed.
We may collect the following Data, which includes personal Data, from you:
- contact Information such as email addresses and telephone numbers;
- VAT number;
- banking details;
- demographic information such as postcode, preferences and interests;
- personal information on CV’s or information on documents sent for the express purpose of translation or editing;
- information on documents or materials sent with a view to receiving a quote or cost estimate for our services;
- IP address (automatically collected);
- web browser type and version (automatically collected);
- operating system (automatically collected);
- a list of URLs starting with a referring site, your activity on this Website, and the site you exit to (automatically collected);
How we collect Data
We collect Data in the following ways: data is given to us by you; and data is collected automatically.
Data that is given to us by you
Laura Snijder will collect your Data in a number of ways, for example:
- when you contact us through the Website, by telephone, post, email, social media channels, messaging applications including, but not limited to, WhatsApp and Facebook Messenger or through any other means;
- when you enter a competition or promotion through a social media channel;
- when you use our services;
- when we make quotes for our services;
- when we provide translation or editing services as requested by you;
Data that is collected automatically
- we may from time to time automatically collect some information about your visit to the Website. This information helps us make improvements to Website content and navigation, and includes your IP address, the date, times and frequency with which you access the Website and the way you use and interact with its content.
- recopilaremos sus datos automáticamente a través de cookies según la configuración de cookies de su navegador.
Our use of Data
9. Any and all of the above Data may be required by us from time to time in order to provide you with the best possible service and experience when using our Website. Specifically, Data may be used by us for the following reasons:
- internal record keeping;
- improvement of our products/services;
- transmission by email of marketing materials that may be of interest to you;
- contact for market research purposes which may be done using email or instant messaging applications;
10. We may use your Data for the above purposes if we deem it necessary to do so for our legitimate interests. If you are not satisfied with this, you have the right to object in certain circumstances (see the section headed “Your rights” below).
11. For the delivery of direct marketing information to you via e-mail, we’ll need your consent, whether via an opt-in or soft-opt-in:
- a soft opt-in consent is a specific type of consent which applies when you have previously engaged with us (for example, you contact us to ask us for more details about a particular product/service, and we are marketing similar products/services). Under “soft opt-in” consent, we will take your consent as given unless you opt-out.
- For other types of marketing, we are required to obtain your explicit consent; that is, you need to take positive and affirmative action when consenting by, for example, checking a tick box that we’ll provide.
- If you are not satisfied about our approach to marketing, you have the right to withdraw consent at any time. To find out how to withdraw your consent, see the section headed “Your rights” below.
12. We may use your Data to show you adverts and other content on other websites. If you do not want us to use your data to show you adverts and other content on other websites, please turn off the relevant cookies (please refer to the section headed “Cookies” below).
Who we share your Data with
13. If we deem it necessary to provide you translation, editing or proofreading services for documents containing personal data, as arranged by you, we may share your Data with the following groups of people:
- our employees;
- third party language service providers who provide services to us which require the processing of personal data;
Keeping Data Secure
14. We will use technical and organizational measures to safeguard your Data, for example:
- we store data on password-protected computers that are not accessible to third parties;
- we can store your data on cloud-based storage services, including but not limited to Dropbox or Google Drive with a view to access it if our systems fail;
15. Technical and organizational measures include measures to deal with any suspected data breach. If you suspect any misuse or loss or unauthorised access to your Data, please let us know immediately by contacting us via this email address: email@example.com.
16. If you want detailed information from Get Safe Online on how to protect your information and your computers against fraud, identity theft, viruses and many other online problems, please visit www.getsafeonline.org. Get Safe Online is supported by HM Government and leading businesses. www.getsafeonline.org. Get Safe Online is supported by HM Government and leading businesses.
17. We will keep your personal data for 10 years unless you ask us to delete or remove it sooner or until you request that the Data be deleted. Should you ask us to delete translations before the 10-year period has expired, we cannot be held responsible for queries or claims relating to the content, as we have no way of verifying the accuracy of the original content.
18. Even if we delete your Data, it may persist on backup or archival media for legal, tax or regulatory purposes.
19. You have the following rights in relation to your Data:
- Right to access - the right to request (i) copies of the information we hold about you at any time, or (ii) that we modify, update or delete such information. If we provide you with access to the information we hold about you, we will not charge you for this, unless your request is “manifestly unfounded or excessive.” Where we are legally permitted to do so, we may refuse your request. If we refuse your request, we will tell you the reasons why.
- Right to correct - the right to have your Data rectified if it is inaccurate or incomplete.
- Right to erase - the right to request that we delete or remove your Data from our systems.
- Right to restrict our use of your Data - the right to “block” us from using your Data or limit the way in which we can use it.
- Right to data portability - the right to request that we move, copy or transfer your Data.
- Right to object - the right to object our use of your Data including where we use it for our legitimate interests.
20. To make enquiries, exercise any of your rights set out above, or withdraw your consent to the processing of your Data (where consent is our legal basis for processing your Data), please contact us via this email address: firstname.lastname@example.org.
21. If you are not satisfied with the way a complaint you make in relation to your Data is handled by us, you may be able to refer your complaint to the relevant data protection authority. For the UK, this is the Information Commissioner’s Office (ICO). The ICO’s contact details can be found on their website at https://ico.org.uk/..
Transfers outside the European Economic Area
22. Data which we collect from you may be stored and processed in and transferred to countries outside of the European Economic Area (EEA). For example, this could occur in the following events, including but not limited to:
- If our servers are located in a country outside the EEA or one of our language service providers is situated in a country outside the EEA.
- If you contact us through social media channels or instant messaging applications that have servers outside the EEA, including but not limited to Facebook, Facebook Messenger or WhatsApp.
- If we back up your Data in cloud-based storage services, including but not limited to Dropbox and Google Drive.
23. The persons, companies and entities to which we transfer your Data will be bound by rules approved by Data Protection Laws applicable in the European Union. We hire "cloud computing" services from US-based companies under the EU-US Privacy Shield.
24. To ensure that your Data receives an adequate level of protection, we have put in place appropriate safeguards and procedures with the third parties we share your Data with. This ensures your Data is treated by those third parties in a way that is consistent with the Data Protection Laws
Links to other websites
27. All Cookies used by this Website are used in accordance with current UK and EU Cookie Law.
28. Before the Website places cookies on your computer, you will be presented with a message bar requesting your consent to set those Cookies. By giving your consent to the placing of Cookies, you are enabling Laura Snijder to provide a better experience and service to you. You may, if you wish, deny consent to the placing of Cookies; however certain features of the Website may not function fully or as intended.
29. This Website may place the following Cookies:
Type of Cookie
They allow us to recognise and count the number of visitors and to see how visitors move around our website when they are using it. This helps us improve the way our website works, for example, by ensuring that users are finding what they are looking for easily.
These cookies record your visit to our website, the pages you have visited and the links you have followed. We will use this information to make our website and the advertising displayed on it more relevant to your interests. We may also share this information with third parties for this purpose.
30. You can find a list of Cookies that we use in the Cookies Schedule.
31. You can choose to enable or disable Cookies in your internet browser. By default, most internet browsers accept Cookies but this can be changed. Fur further details, please consult the help menu in your internet browser.
32. You can choose to delete Cookies at any time; however you may lose any information that enables you to access the Website more quickly and efficiently including, but not limited to, personalization settings.
33. It is recommended that you ensure that your internet browser is up-to-date and that you consult the help and guidance provided by the developer of your internet browser if you are unsure about adjusting your privacy settings.
34. For more information generally on cookies, including how to disable then, please refer to aboutcookies.org. You will also find details on how to delete cookies from your computer. aboutcookies.org. You will also find details on how to delete cookies from your computer.
37. Unless otherwise agreed, no delay, act or omission by a party in exercising any right or remedy will be deemed a waiver of that, or any other, right or remedy.
38. This Agreement will be governed by and interpreted according to the law of England and Wales. All disputes arising under the Agreement will be subject to the exclusive jurisdiction of the English and Welsh courts.
You may contact Laura Snijder by email at email@example.com.
Schedule - Cookies
These cookies are essential for the operation of our Website.
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Last updated 14 June 2020.